Staveleigh Medical Centre: 0161 304 8009

As a practice it is important to receive feedback on the services and care we provide to know if we are doing well in a particular area or not.

Compliments

Letting us know if you have had a good experience enables us to understand what is working well for our patients and to shape our services further.   If you have had a positive experience of our practice please let us know. You can do this by leaving a review on NHS Choices [hyperlinked] or by completing our Friends & Family Test which you may be asked to complete following an appointment. You can also complete a Comments Card at our practice.

Complaints

The Practice makes every effort to give the best service possible to everyone who attends our practice but accept that sometimes things go wrong.   If you have concerns about the care or treatment you have received from us then please let us know as this gives us the opportunity to investigate your complaint and improve our practice.

Most issues can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.  However if you wish to make a more formal complaint you can do this either in writing or verbally to our Practice Manger.

Information on how to complain is given in the leaflet below

Complaints Leaflet

As a practice we will endeavour to resolve the problem to your satisfaction however should you remain dissatisfied with our response or feel you cannot approach the practice you can contact NHS England, PO Box 16738, Redditch, B97 9PT

Telephone number:  0300 311 22 33
Email address:  england.contactus@nhs.net

Complaining to the Health Service Ombudsman

If you are not satisfied with how the complaint has been dealt with, you may choose to take your complaint to the Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

Complaints Helpline – Tel: 0345 015 4033

Or there is a form available for download on the ombudsman’s website at: www.ombudsman.org.uk

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