SystmOnline
Urgent appointments
To request an urgent appointment:
- Online
Use our Online GP System – SystmOnline - By Phone
Contact us on 0161 304 8009 - In Person
Call into reception to book an appointment or register for the online appointment booking service
Non-urgent advice: Urgent Appointment Information:
Please note that the URGENT on the day appointments are all triaged by the doctor on call and you may be asked to attend the surgery for an examination. Please note that we do expect if a same day appointment is taken then provision is made by yourself to attend for this appointment when asked to do so otherwise this could be released to other patients in need.
These appointments may not be with your usual doctor.
We have a range of routine and emergency surgeries available each day both in the morning and afternoon.
Please tell us if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- Online
Use our Online GP System – SystmOnline - By Phone
Contact us on 0161 304 8009 - In Person
Call into reception to book an appointment or register for the online appointment booking service
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else who may need one. Even a few hours notice of a cancellation can help us in utilising surgery appointments efficiently.
To cancel your appointment:
- By Phone
Contact us on 0161 304 8009 - In Person
Call into reception to let us know of your cancellation
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception and letting us know if your condition is urgent.
Each home visit request is risk assessed by a doctor. Generally home visits are reserved for patients who are housebound or who are too ill . Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Chaperones
Tell us if you want someone to accompany you, or if you need a private room to discuss any matters. Our reception staff will arrange this for you. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, ie a trained member of staff. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. The practice can offer male and female chaperones.