Practice Policies

Practice Policy List

A list of the most relevant patient and service user policies can be found below. Information on other policies, or a full copy of a policy can be requested by contacting the Practice Manager in writing. Please contact Martin Turner, Staveleigh Medical Centre, King Street, Stalybridge, Cheshire, SK15 2AE or email m.turner2@nhs.net. The Practice will aim to provide the requested information within 30 days of receiving the request.

Policy NameVersion NumberVersion DatePolicy Link
Advanced Directives Policy2.0Sept 20Advanced Directives Policy
Assistance Dogs for Patients Policy2.0Sept 20 Assistance Dogs Policy
Carers Policy2.0Sept 20 Carers Policy
Chaperone Policy3.0Sept 20 Chaperone Policy
Cultural & Beliefs Policy2.0Sept 20 Cultural & Beliefs Policy
Employee/ Candidate Privacy Notice2.0Aug 20 Employee/ Candidate Privacy Notice
Equal Opportunities for Visitors Policy2.0Sept 20 Equal Opportunities Policy
Equality & Diversity Policy2.0Sept 20 Equality & Diversity Policy
Freedom of Information Act Policy2.0Sept 20 Freedom of Information Act Policy
GM Care Record Policy1.0Oct 20Coming Soon
How We Use Your Medical Records Leaflet & Poster2.0Sept 20 Use of Medical Records Leaflet
Military Veterans Access to Healthcare Policy2.0Sept 20 Military Veterans Policy
Modern Slavery Policy1.2March 20 Modern Slavery Policy
NHS Constitution Policy2.0Sept 20 NHS Constitution Policy
Parental Rights & Responsibility Policy2.0Sept 20 Parental Rights Policy
Patient Access to Medical Records Policy2.0Sept 20 Patient Access to Medical Records Policy
Practice Charter & Patient Leaflet2.0Sept 20

 Practice Charter & Patient Leaflet

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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